Absurd DJI after-sales service

ringolong said:
They are not counting the flights with less than 5 minute flight time.

If you flew it until the battery was too weak to bring it back in, then unfortunately it is your fault. I have had 2 good dealings with DJI repair.

Both issues were my fault. Here is a pic one of mine that was fixed.

View attachment 3883
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May I ask what was your assumption based on? Less than 5 minute flight doesn't count.
I did bring back my drone in low battery while I still didn't receive any reply after I sent an email requesting the return of my drone.
I guess it's my fault to choose DJI in the beginning.
 
Your first 2 records in the image in your first post. Both were less than 5 minutes.

I hate to see anyone lose a drone. Been there done that, but there is nothing wrong with DJI from my experience. They may be a little slow, but they have always delivered for me. Any drone would have went down once the battery was too low to keep the aircraft in the air.

I assume that you cancelled the return to home function once the battery level was low enough to make it back to home.

Reading the manual shows how dangerous a critically low battery is. (Page 13 to be exact) You did read the manual didn't you o_O
https://dl.djicdn.com/downloads/Mavic+Air/20180212/Mavic+Air+User+Manual+v1.2.pdf
 
Chris_YY said:
May I ask what was your assumption based on? Less than 5 minute flight doesn't count.
I did bring back my drone in low battery while I still didn't receive any reply after I sent an email requesting the return of my drone.
I guess it's my fault to choose DJI in the beginning.
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No it's your fault that you didn't RTFM. Sorry, but I've seen way too many inexperienced pilots crash and blame it on hardware failure when they're clearly to blame. Like I said before, post this on the DJI forum. They'll rip you a new one.
 
RENOV8R said:
No it's your fault that you didn't RTFM. Sorry, but I've seen way too many inexperienced pilots crash and blame it on hardware failure when they're clearly to blame. Like I said before, post this on the DJI forum. They'll rip you a new one.
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Please see the update in my first post, I did not blame it on hardware failure or say it was not my fault causing the crash. Even it's like what you said, I don't think my RTFM is an excuse for DJI's terrible after-sales service.
Also, I'd rather buy a new drone than pay $515 for a refurbished "new" one.
 
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ringolong said:
Your first 2 records in the image in your first post. Both were less than 5 minutes.

I hate to see anyone lose a drone. Been there done that, but there is nothing wrong with DJI from my experience. They may be a little slow, but they have always delivered for me. Any drone would have went down once the battery was too low to keep the aircraft in the air.

I assume that you cancelled the return to home function once the battery level was low enough to make it back to home.

Reading the manual shows how dangerous a critically low battery is. (Page 13 to be exact) You did read the manual didn't you o_O
https://dl.djicdn.com/downloads/Mavic+Air/20180212/Mavic+Air+User+Manual+v1.2.pdf
Click to expand...

Sorry I mean if your assumption (Less than 5 minute flight doesn't count in accident evaluation) was based on any DJI official documents?
You're right I cancelled return to home because the ground was covered in salt water and I had to do palm landing, that's why I walked to the drone and the flight logs ends in 1.3m height. (according to the DJI remarks)
 
Have they replied to you yet about just returning it?

I have always used the online chat function for mine. Never called them once.
 
You said you were travelling. How were you charging the battery ? Did you leave it a few days without it being used ? it will deplete over time.

Always attach a float device to your quad when flying over water.

Get the drone returned to you. Buy an ultrasonic cleaner and dismantle it. Clean every piece then rebuild it.
 
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SLFLY said:
You said you were travelling. How were you charging the battery ? Did you leave it a few days without it being used ? it will deplete over time.

Always attach a float device to your quad when flying over water.

Get the drone returned to you. Buy an ultrasonic cleaner and dismantle it. Clean every piece then rebuild it.
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I charged it in hotel with DJI's charging hub in the morning on that day.
 
SLFLY said:
Always attach a float device to your quad when flying over water.
Click to expand...

I thought you were kidding until I watched one of @Raincast videos on Mavic accessories and saw these:
I don't know how much these weigh, but the alternate one's he linked were 60 something grams.

51vbZ%2BHN1QL._SL1080_.jpg
 
After using it several times, here are things I noticed...
- the drone props don't rev/work any harder with them on and precision landing doesn't get affected
- it's a great landing gear especially on uneven terrain (sand, small boats with curved surfaces)
- I'm hoping even if my drone flips and crashes onto water the device will make it float (not tested) and DJI Care can save me
- it's lovely for snow as you don't need a landing pad that'll get wet
- it's not ideal when dealing with waves, don't risk tipping your drone over
- in some strong winds or quick movements, you'll see the red foam when filming top-down shots
- the black material can bend easily or maybe even break due to heat (filming in hot beaches)

As for OP, it is unfortunate that DJI is giving you a hard time. My experience has been the total opposite. I asked them to replace two small pieces of my drone and they gave me a new one for free without even telling me.

Spork said:
I thought you were kidding until I watched one of @Raincast videos on Mavic accessories and saw these:
I don't know how much these weigh, but the alternate one's he linked were 60 something grams.

51vbZ%2BHN1QL._SL1080_.jpg
Click to expand...
 
Torc the Sinister said:
I would think there would be mesh straps to mount the pontoons. would sake on weight and more durable with heat issues.
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I think the other version he reviewed (which I did not post) uses straps and probably why it's weight is closer to 60g. The red ones above look better for floating as the 60g ones use rubber/plastic balls.

As you say, it seems that the straps might be a great idea for this one.
 
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