I think will persuade my daughter to try to get refund. I think if you can't get parts from Red 5 & have to search yourself & rather hit or miss (even if they are out there somewhere) it clearly is not fit for purpose & returnable. One of the rotors does have a slight bend & did hit the ground but if technically render useless, surely this has to be a basic requirement repair option. Of course there must be a "reasonable" issue, If you had a massive crash might not be expected to easily offer every single part.
For those still asking, my post earlier from Fineco ref. FX-22C should give you hope that I think can source proper parts but is not ideal solution & not one I think should have to go down.
I know impossible question & off topic as hundred of variables but wondered if the Hubsan H501S is an option. Still for a beginner, Seems brushless, good camera, GPS, and £185 however on amazon varies from £185 to £270 but seems same quad so not sure if missing something. The XK X252 also seem pretty good, mostly from china it seems and probably like hundreds of others but did catch my eye at around £150 for a brushless.
Trouble is she/boyfriend really would like to be able to take some good ground video and tilting camera might be the only option. From what I read front facing is not really an option, I think the hubsan can mount a gopro (not have at moment though as broke) but not necessarily an unwanted additional expense, parts will also be easy and I think we are learning the important factors in buying a drone.