DJI: Here is our solution to all customer service problem

[Spork]

Plus (with some/most) it's all about the scripts. When they are rated by how well they stick to the script, you can end up with bad experiences.

 

[ArmyVet]

As one of those CS reps, I have never picked that habit up. I only do something akin to that if I am uncertain. I agree it can be very annoying.

I always assumed it was a company policy?? And people were trained to do that. It seemed to make its appearance a few years back. All at once across the board.

 

[SNSTRLefty]

That is possible, I had been out of the industry for a while and when I got back into being a phone jockey it was as an upgrade rep for DirectTV (advice, NEVER say yes, ok, or any affirmation statement if they call you), then insurance sales, so I missed that reprogramming.

I always assumed it was a company policy?? And people were trained to do that. It seemed to make its appearance a few years back. All at once across the board.

 

[Gyro Doctor]

I ordered a balance charger that was missing the cables, so I am unable to power it or to charge a battery

Take a pic of what the power cable looks like (the end that plugs into the charger of course) because I probably have
dozens of such cables just laying about and can likely give you one, or several.

 

[SNSTRLefty]

Such small things cause so much issue.

Take a pic of what the power cable looks like (the end that plugs into the charger of course) because I probably have
dozens of such cables just laying about and can likely give you one, or several.