DJI: Here is our solution to all customer service problem

Chris_YY

Chris_YY

Member
Me: My drone lost balance during take-off and crashed into salt water.
DJI: No, you crashed your drone due to low battery on the 2nd flight.
Me: But I have 4 flight logs on that day, how do you explain the last two flights?
DJI: Here is 20% off on your repair fee. Your case is closed.

After I post my experience on Chinese social media...
DJI: We reviewed your case. It looks like your drone crashed on the 3rd flight.
Me: Can you sent me the latest result of data review?
DJI: Yea, I will make sure of it.

After 10 days...
Me: Where is my data review?
DJI: You requested to return the drone. Your case is closed.
Me: What? But you made a promise. You just forgot it?
DJI: We checked what you said. Here is 20% off on your next purchase.
(Still no data review provided)

Before I sent my drone...
Me: Can I ship my battery in this condition?
DJI: Yea, it's okay to ship it.
After I received my drone (unrepaired)...
Me: Where is my battery? DJI support told me it's okay to ship it so I did.
DJI: No, it's not safe to ship it. Here is 20% off for a new battery.

DJI customer service: sales skills A+
Save your 20% off, I want my battery back and the data review as promised.
 
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LoneRCRanger

LoneRCRanger

Well-Known Member
DJI just likes making money (a capitalist concept). Customer Service does NOT make money. DJI stands for Dumb Jerks Internationale.
 
ArmyVet

ArmyVet

Well-Known Member
Chris_YY said:
Me: My drone lost balance during take-off and crashed into salt water.
DJI: No, you crashed your drone due to low battery on the 2nd flight.
Me: But I have 4 flight logs on that day, how do you explain the last two flights?
DJI: Here is 20% off on your repair fee. Your case is closed.

After I post my experience on Chinese social media...
DJI: We reviewed your case. It looks like your drone crashed on the 3rd flight.
Me: Can you sent me the latest result of data review?
DJI: Yea, I will make sure of it.

After 10 days...
Me: Where is my data review?
DJI: You requested to return the drone. Your case is closed.
Me: What? But you made a promise. You just forgot it?
DJI: We checked what you said. Here is 20% off on your next purchase.
(Still no data review provided)

Before I sent my drone...
Me: Can I ship my battery in this condition?
DJI: Yea, it's okay to ship it.
After I received my drone (unrepaired)...
Me: Where is my battery? DJI support told me it's okay to ship it so I did.
DJI: No, it's not safe to ship it. Here is 20% off for a new battery.

Save your 20% off for your competent and credible customer service. I want my battery back and the data review as promised.
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That really sucks! Feel your pain.

I actually think a big part of the problem is language. They do not interpret what is meant in English the same way. Not a racist remark, just simple fact. I have had the same experiences with many overseas companies. Look at any manual. What????

I am not an English major, but I think these companies would do themselves a big favor by having first language English speakers proofread their manuals. Worth the investment.

Crash
...i fall off my soapbox
 
LoneRCRanger

LoneRCRanger

Well-Known Member
I'll never worry about crashing in an ocean, the closest one to me is the Atlantic at about 900 miles. Now, a great lake would be closer and Gar Pikes like shiny things that flutter around them.
 
Gyro Doctor

Gyro Doctor

Electronics Tech for over 45 years
LoneRCRanger said:
I'll eat trout as long as someone else murder's them
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Tossing them into the cooler full of ice pretty much resolves that issue for you. ;)
Now catfish are another story .... I've brought them home and, after several hours, upon plopping them into the sink to start
cleaning them as soon as I turn on the water they'd start fighting again ... lol ... resilient bastards they are. :p

The alternative is of course cleaning them where caught but then, yes, you hafta "murder" them.
That's something I have no qualms about though, being not only a fisherman but also a hunter too.
If you think killing and cleaning a fish is something then you should try field dressing a deer sometime ! :D
 
LoneRCRanger

LoneRCRanger

Well-Known Member
My uncle murdered deer for sport. My grand mother used to skin them, tan their hides into leather and butcher them. Of course, I was never around when that happened. I never cared for the taste of Bambi. Beef and pork are great as long as I don't have to see them murdered either. Zapping a Lamb is really gross as well. If I'd seen those I'd probably become a Vegan.
 
LoneRCRanger

LoneRCRanger

Well-Known Member
Anyone try Asian Carp? I understand they are a delicacy and once they stop fighting you to the death, they cook up well. Tough little buggers.
 
SNSTRLefty

SNSTRLefty

Well-Known Member
I think what @ArmyVet said about the language barrier is a big part.

When I worked for Earthlink years ago we had to deal with the 1st tier support using a decision tree that was keyword based. If they heard you say any of those words, they followed what the tree told them and quite often it leads to a repeat of steps from the previous call. (Insanity is defined as doing the same thing over and over and expecting a different result.) I imagine they overseas CS/TS work much the same way now.

I had a similar issue with Bang Good. I ordered a balance charger that was missing the cables, so I am unable to power it or to charge a battery. I contacted them, they offered 800 points to buy a new one, as a new customer I accepted because I thought that all of the points could be used on a purchase (only gave $1.30 discount.) After a poor review from me, they investigated and said that since I accepted the points, the case was closed. So to make this paperweight work, I have to spend more money and if I want to use all 800 points, I need to spend over $56.
 
Kushagra Kushwaha

Kushagra Kushwaha

New Member
Soon enough, You could have your food delivered via DRONEs right at your doors. To make this dream a reality, TechEagle has tested world's first DRONE CHAI DELIVERY in India even before Amazon. Share this video to make every Indian feel proud. #MakeInIndia #TechEagle
 
ArmyVet

ArmyVet

Well-Known Member
Torc the Sinister said:
I think what @ArmyVet said about the language barrier is a big part.

When I worked for Earthlink years ago we had to deal with the 1st tier support using a decision tree that was keyword based. If they heard you say any of those words, they followed what the tree told them and quite often it leads to a repeat of steps from the previous call. (Insanity is defined as doing the same thing over and over and expecting a different result.) I imagine they overseas CS/TS work much the same way now.

I had a similar issue with Bang Good. I ordered a balance charger that was missing the cables, so I am unable to power it or to charge a battery. I contacted them, they offered 800 points to buy a new one, as a new customer I accepted because I thought that all of the points could be used on a purchase (only gave $1.30 discount.) After a poor review from me, they investigated and said that since I accepted the points, the case was closed. So to make this paperweight work, I have to spend more money and if I want to use all 800 points, I need to spend over $56.
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Another thing that to me is more irritating. And all Customer Service entities do this. Here or overseas. Is repeat back to you what you said.

Me: "My phone is broke"
Customer Service Agent: " I understand you to say that your phone is broke. I can understand how that makes you feel. My phone broke in 2006 and it was very inconvenient. Allow me to assure you that I will be able to help you.

Me: "thanks"
Customer Service Agent: " I see that you have thanked me.....................................:mad:

Me: "ARGGGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH"
 
SNSTRLefty

SNSTRLefty

Well-Known Member
As one of those CS reps, I have never picked that habit up. I only do something akin to that if I am uncertain. I agree it can be very annoying.
 
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