Buyer Beware

B

BobD

Member
If you are considering buying a drone or electronic equipment, please read my post and experience under Vendor and GearBest
 
Just wanted to warn anyone contemplating buying from GearBest my experience with them and my lack of support after the sale. I ordered a Hubsan H501ss from them on 6-15-18. I received the order on about 6-22-18. After about a week of flying, my FPV began to develop horizontal static lines, and would flash on and off while flying. Nothing else effected. Video recorded on drone was fine and visual control of drone was fine. Was not local interference as this happens at several flying sites. I contacted GearBest and this is where the run around began. After a back and forth barrage of send us numbers on shipping label, send us detailed description of problem, send us video of problem, and send us description of what I have done. I did everything they requested and was then told they were conferring with technical support. After several days I received a response that since I had used the drone for more than seven days, it was out of warranty and they would credit me $25 to purchase a new drone. I told them I would begin posting on review sites and forums describing my experience with them. I have been posting on many sites and after many back and forth communications with them, they now are offering me a refund or replacement. Unfortunately, I have found on other forums and review sites that other customers with similar problems with a product from them have been promised the same solution and have received nothing after returning the item. The drone still flies so I at least I have something. Buyer Beware!
Sorry Army Vet.

I'm new to this forum stuff. Don't know how to do link yet. Post is under GearBest at bottom of forum topic page. Here is a copy of my post
 
ArmyVet said:
Thanks. A link would be helpful...I tire of turning pages :)
Click to expand...
Sorry ArmyVet. I'm new to this forum stuff. I tried to respond to you but attached it to my post. Below is what I posted.
Just wanted to warn anyone contemplating buying from GearBest my experience with them and my lack of support after the sale. I ordered a Hubsan H501ss from them on 6-15-18. I received the order on about 6-22-18. After about a week of flying, my FPV began to develop horizontal static lines, and would flash on and off while flying. Nothing else effected. Video recorded on drone was fine and visual control of drone was fine. Was not local interference as this happens at several flying sites. I contacted GearBest and this is where the run around began. After a back and forth barrage of send us numbers on shipping label, send us detailed description of problem, send us video of problem, and send us description of what I have done. I did everything they requested and was then told they were conferring with technical support. After several days I received a response that since I had used the drone for more than seven days, it was out of warranty and they would credit me $25 to purchase a new drone. I told them I would begin posting on review sites and forums describing my experience with them. I have been posting on many sites and after many back and forth communications with them, they now are offering me a refund or replacement. Unfortunately, I have found on other forums and review sites that other customers with similar problems with a product from them have been promised the same solution and have received nothing after returning the item. The drone still flies so I at least I have something. Buyer Beware!
Sorry Army Vet.

I'm new to this forum stuff. Don't know how to do link yet. Post is under GearBest at bottom of forum topic page. Here is a copy of my post
ArmyVet said:
Thanks. A link would be helpful...I tire of turning pages :)
Click to expand...
 
Post your video to you tube then post a link here please and maybe we can see what in tarnation your talking about lol.
 
BobD said:
Sorry ArmyVet. I'm new to this forum stuff. I tried to respond to you but attached it to my post. Below is what I posted.
Just wanted to warn anyone contemplating buying from GearBest my experience with them and my lack of support after the sale. I ordered a Hubsan H501ss from them on 6-15-18. I received the order on about 6-22-18. After about a week of flying, my FPV began to develop horizontal static lines, and would flash on and off while flying. Nothing else effected. Video recorded on drone was fine and visual control of drone was fine. Was not local interference as this happens at several flying sites. I contacted GearBest and this is where the run around began. After a back and forth barrage of send us numbers on shipping label, send us detailed description of problem, send us video of problem, and send us description of what I have done. I did everything they requested and was then told they were conferring with technical support. After several days I received a response that since I had used the drone for more than seven days, it was out of warranty and they would credit me $25 to purchase a new drone. I told them I would begin posting on review sites and forums describing my experience with them. I have been posting on many sites and after many back and forth communications with them, they now are offering me a refund or replacement. Unfortunately, I have found on other forums and review sites that other customers with similar problems with a product from them have been promised the same solution and have received nothing after returning the item. The drone still flies so I at least I have something. Buyer Beware!
Sorry Army Vet.

I'm new to this forum stuff. Don't know how to do link yet. Post is under GearBest at bottom of forum topic page. Here is a copy of my post
Click to expand...

No problem, thanks for the info.

Bill
 
Around tax time I ordered a Taranis Q X7 controller and a Furibee Space Wolf DT 140 from Gear Best and had a horrible time waiting for my order to come in! I contacted them when my order was a few days overdue and their response was to blame their shipping company, saying they were 'overwhelmed '. The delivery company in question is FedEx! They lie to their customers and then you can't get hold of anyone to find out what's going on. I will NEVER do business with Gear Best again!
 
That's the only way to get traction; posting a video showing and explaining the problem to YouTube and any other social media presence you have. That's also important because it alerts the rest of the RC community. GB has developed a mixed reputation over the years with some folks having a good experience, and others not, just like you. My rule of thumb has been to only buy domestic for "major" purchases. Major means something different to everybody, but if it's over $200, I prefer to pay a little more and get it from Amazon, Best Buy, New Egg, etc.
 
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