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Me: My drone lost balance during take-off and crashed into salt water. DJI: No, you crashed your drone due to low battery on the 2nd flight. Me: But I have 4 flight logs on that day, how do you explain the last two flights? DJI: Here is 20% off on your repair fee. Your case is closed. After I...

I wonder how many of you know that DJI will replace your drone with a refurbished one? After I received the worst after-sales service from DJI, I was browsing the drone forums and I found this. https://bbs.dji.com/thread-175934-1-1.html (The original post was in mandarin) The guy sent his...

I want to share an absurd and irresponsible after-sales service I received from DJI support. Please read it through before replying it's my fault causing the crash. Long story short: my Mavic Air lost balance after takeoff and crashed into the salt water while I was traveling in Bolivia. After...