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LOL, actually their Customer Service is also trying to get more money from me.

Me: My drone lost balance during take-off and crashed into salt water. DJI: No, you crashed your drone due to low battery on the 2nd flight. Me: But I have 4 flight logs on that day, how do you explain the last two flights? DJI: Here is 20% off on your repair fee. Your case is closed. After I...

I charged it in hotel with DJI's charging hub in the morning on that day.

Sorry I mean if your assumption (Less than 5 minute flight doesn't count in accident evaluation) was based on any DJI official documents? You're right I cancelled return to home because the ground was covered in salt water and I had to do palm landing, that's why I walked to the drone and the...

Please see the update in my first post, I did not blame it on hardware failure or say it was not my fault causing the crash. Even it's like what you said, I don't think my RTFM is an excuse for DJI's terrible after-sales service. Also, I'd rather buy a new drone than pay $515 for a refurbished...

May I ask what was your assumption based on? Less than 5 minute flight doesn't count. I did bring back my drone in low battery while I still didn't receive any reply after I sent an email requesting the return of my drone. I guess it's my fault to choose DJI in the beginning.

I'm not denying anything. My drone crashed after the fourth flight on that day, while DJI support told me it crashed in my second flight and refused to give any explanation about the last two flight logs.

As you said, salt water causes damage very quickly. There were 2 hours between my second and third flight on that day. I don't think any Mavic can fly two flights (40m in total) after 2-hour corrosion by salt water.

Same here, I'd rather buy a new one than pay extra money for a refurbished one.

I'm not here to debate if it's user error or hardware issue causing the crash in the end, since I got no evidence. With 20% discount or not, I'm not gonna pay $515 for a refurbished drone after the worst customer service I've ever had.

I agree that flight logs don't lie, so could you please tell me how could my drone fly two flights after "the crash" into salt water in the second flight on that day?

To answer you question, this is my second drone. My point is my drone did not crash because it ran out of battery, otherwise there won't be third or fourth flight on that day. I don't think your Mavic can fly after it crashed into salt water. Also, their supervisor just contacted me, he told me...

No I did not buy DJI Care, also I made another post "Truth about DJI Care Refresh" http://quadcopterforum.com/threads/truth-about-dji-care-refresh.15421/

I wonder how many of you know that DJI will replace your drone with a refurbished one? After I received the worst after-sales service from DJI, I was browsing the drone forums and I found this. https://bbs.dji.com/thread-175934-1-1.html (The original post was in mandarin) The guy sent his...

I want to share an absurd and irresponsible after-sales service I received from DJI support. Please read it through before replying it's my fault causing the crash. Long story short: my Mavic Air lost balance after takeoff and crashed into the salt water while I was traveling in Bolivia. After...