Additional "Chroma flyaway" for consideration; as with essentially all others, began with momentary GPS loss triggering total loss of control. Although recovered telemetry was reported by Yuneek to be normal, flight video demonstrates; drone vectors unresponsively .8 miles before descending into a 75 foot tree.
Of interest:
- Pilot error would have generated an erratic flight path
- There are two points we briefly regained control, retracing towards the origin for several seconds
- Numerous online reports include preflight accelerometer and compass calibration.
- "Troy" at Horizon stated of all returned units, 100% have flown normally, demonstrating pilot error was the cause of all "Chroma flyaway"
- Troy stated the decision had been made prior the our discussion to replace the Chroma at no charge as a one time courtesy.
- We initially submitted the case with "Pete", we perceived very logical, opened the ticket and covered all shipping
- We included with the return a detailed description of the flight and video.
Summary:
Based on our actual flight video, the balance of online comments, and Horizons two customer service representatives, we perceive Horizon is cognizant that Chroma has a design/manufacturing flaw triggered with momentary loss of GPS. GPS loss, per se, is not the cause but initiates flight control system failure(s) that result in complete loss of flight control.
Private equity concerns facilitating Horizon may be better served by resolving the underlying issue than continuing to project an increasing implausible universal "pilot error" explanation.
Of interest:
- Pilot error would have generated an erratic flight path
- There are two points we briefly regained control, retracing towards the origin for several seconds
- Numerous online reports include preflight accelerometer and compass calibration.
- "Troy" at Horizon stated of all returned units, 100% have flown normally, demonstrating pilot error was the cause of all "Chroma flyaway"
- Troy stated the decision had been made prior the our discussion to replace the Chroma at no charge as a one time courtesy.
- We initially submitted the case with "Pete", we perceived very logical, opened the ticket and covered all shipping
- We included with the return a detailed description of the flight and video.
Summary:
Based on our actual flight video, the balance of online comments, and Horizons two customer service representatives, we perceive Horizon is cognizant that Chroma has a design/manufacturing flaw triggered with momentary loss of GPS. GPS loss, per se, is not the cause but initiates flight control system failure(s) that result in complete loss of flight control.
Private equity concerns facilitating Horizon may be better served by resolving the underlying issue than continuing to project an increasing implausible universal "pilot error" explanation.