Not wanting to build my own, about a month ago I purchased a Turbo Ace X830-D quadcopter and have been excited to try it out. Three weeks after receiving the copter, it has yet to fly. I wish I could tell you when it will get airborn, but I suspect I'm still weeks away. Why?
* Most of the instructions received were for equipment other than what I purchased. The controls in the instructions don't translate well to the controls on the equipment I purchased. When I complained about this, I was told I got the "newest and greatest" and that it could be months before the updated instructions are available. (?!)
* Many steps are simply excluded from the instructions. Some accessories also came with absolutely no instruction (blade balancer, for example).
* I've waited up to 7 days for replies to my emails to the seller (they do not accept phone calls for technical questions -- only for sales questions).
* Many of their replies have been of no use (i.e.: their solution is to "watch the instructional video that came with your quad", where the video is for different equipment and I've already explained this to them). After each of these, I have to reply and start waiting days once again.
I'm not going to fly it until all my questions are answered. There's too many $$$ at stake here to find out after the Big Crash that "....you should have tethered cable b to stud d -- everyone knows that."
I'm clearly frustrated. I had a specific commercial use for this thing, and I've missed out on that opportunity. If there was a refund option, I'd be all over it (of course, there isn't... though disputing my credit card is still on the table). PS: if anyone is interested in purchasing a never-flown X830-D, I'm listening.
* Most of the instructions received were for equipment other than what I purchased. The controls in the instructions don't translate well to the controls on the equipment I purchased. When I complained about this, I was told I got the "newest and greatest" and that it could be months before the updated instructions are available. (?!)
* Many steps are simply excluded from the instructions. Some accessories also came with absolutely no instruction (blade balancer, for example).
* I've waited up to 7 days for replies to my emails to the seller (they do not accept phone calls for technical questions -- only for sales questions).
* Many of their replies have been of no use (i.e.: their solution is to "watch the instructional video that came with your quad", where the video is for different equipment and I've already explained this to them). After each of these, I have to reply and start waiting days once again.
I'm not going to fly it until all my questions are answered. There's too many $$$ at stake here to find out after the Big Crash that "....you should have tethered cable b to stud d -- everyone knows that."
I'm clearly frustrated. I had a specific commercial use for this thing, and I've missed out on that opportunity. If there was a refund option, I'd be all over it (of course, there isn't... though disputing my credit card is still on the table). PS: if anyone is interested in purchasing a never-flown X830-D, I'm listening.